Property agents' and agencies' disciplinary records now more visible on CEA website; enforcement actions rise
Consumers are encouraged to check an agent's record before engaging their services to buy, sell or rent property. (Photo: Pexels)
Whether buying, selling or renting a property, consumers in Singapore looking to engage a real estate salesperson now have more information at their fingertips to assess disciplinary history, in addition to viewing any awards received by the agent.
This comes as the Council for Estate Agencies (CEA) updated its public register and website on June 10, to publish more information on enforcement records.
Enforcement actions include letters of censure, disciplinary committee actions, and court prosecution actions taken from 2023 to 2025. The information will be updated on a rolling three-year basis.
Industry-wide, enforcement actions against agents were up by about 34% last year, as compared to 2024.
Each enforcement action is attributed to the agency that the agent was registered with at the time of the breach.
On the CEA website and register, agencies are indicated as "Estate Agents", while individual agents are indicated as "Salespersons".
Meanwhile, consumers can also view the awards received by property agents on their profile page via the public register, as well as continue to check the validity of their registration and agencies’ licences.
The new features are part of CEA’s efforts to raise the professionalism of the industry and empower consumers, said Chan Khar Liang, executive director of the statutory board.
"Consumers should check an agent’s record before engaging their services," he added.
A single view of disciplinary records, industry statistics, updated agency pages
The three main changes rolled out by CEA are aimed at helping consumers make better-informed decisions and more easily vet track records before engaging real estate salespeople.
For one, consumers can now see, at a glance, a consolidated record of all enforcement actions taken against agencies and agents in Singapore over the past three years.
They can do so on the new "Past Enforcement Actions" page on the CEA website.
Previously, disciplinary records were available only when users searched for a specific agent’s name, contact number or registration number.
Next, the updated website also has a new "Key Enforcement Statistics" page of the real estate agency industry. This lists the number and type of enforcement actions taken against agents from each agency business.
At the same time, the page shows how many agents are registered with that agency — to allow comparisons across firms of different sizes.
The key enforcement statistics exclude letters of warning, stern warnings, and compositions of offence.
Finally, each agency's profile page has also been updated with an "Enforcement Action(s) Taken" tab.
Via this new tab, consumers can see a breakdown of the number and type of disciplinary actions against agents from that particular agency over the past three years.
Increase in enforcement actions across the real estate agency industry
Last year, ERA Realty Network topped the list with the highest number of enforcement actions against its agents, at 31 — made up of one court prosecution, seven disciplinary committee actions, and 23 letters of censure.
ERA is the second-largest agency by headcount in Singapore, with 8,648 salespersons registered as of Jan 1, 2025.
Next on the list was PropNex Realty, which had the biggest agent pool with 12,636 salespersons. It recorded 28 enforcement actions in 2025, comprising four court prosecutions, three disciplinary committee actions and 21 letters of censure.
Huttons Asia followed with nine enforcement actions, while OrangeTee & Tie and Singapore Realtors Inc (SRI) had five and four, respectively.
Key enforcement actions against real estate salespersons in 2025:
Source: Council for Estate Agencies, "Key Enforcement Statistics"
Across the industry, enforcement actions totalled 82 cases from nine agencies last year.
That is a 34% increase from the 61 actions recorded in 2024, when 17 were attributed to PropNex agents, 16 to ERA agents, and 12 to Huttons agents. In 2023, there were 58 enforcement actions.
“CEA urges property agencies to continue strengthening the supervision of their agents to raise the professional standards of the industry,” said Chan in the June 10 blog article on the council’s website.
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