Ascott launches disability inclusion framework for accommodation sector

Ascott lyf one-north Singapore (Picture: The Ascott Limited)
Ascott lyf one-north Singapore (Picture: The Ascott Limited)
SINGAPORE (EDGEPROP) - The Ascott Limited has launched one of the world's first open-access Disability Inclusion Playbooks for the accommodation sector, setting a new benchmark for inclusive hospitality. Developed in partnership with Colorful Earth and supported by SG Enable, World Sustainable Hospitality Alliance, and Valuable 500, the playbook offers practical guidance across five pillars: Inclusive Training, Spaces, Hiring, Digital Interfaces, and Programmes.
Ascott has committed to measurable actions, including standardised accessibility profiles for all properties, comprehensive disability awareness training for frontline staff by 2027, and transparent reporting on the hiring of persons with disabilities starting in 2026. The playbook's launch event at Citadines Science Park Singapore featured collaborative artwork by artists with disabilities and Ascott associates, symbolising the company's commitment to empowerment and inclusion.

Ascott's initiatives address the needs of the estimated 1.3 billion people globally living with disabilities, positioning accessibility as both a social imperative and a business opportunity. The playbook is publicly available and will be promoted across industry platforms, reinforcing Singapore's reputation as an accessible destination.
"Real inclusion requires more than guidance – it demands action, accountability and shared learning," said Beh Siew Kim, chief financial and sustainability officer, lodging, CapitaLand Investment. Industry leaders praised the playbook as a catalyst for systemic change, with SG Enable's CEO Lee May Gee noting, "This global disability inclusion playbook translates aspiration into action – exemplifying what can be achieved when industry leaders, persons with disabilities, and community partners come together to co-create solutions grounded in lived experience."
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